Contact-Solutions

TECHNICAL SUPPORT

Seamless Support, Uninterrupted Innovation: Technical Assistance for the Digital Age

Contact-Solutions

"Experience Exceptional Support - Reach Out for Expert Technical Assistance Today!"

TECHNICAL SUPPORT

SNVA Technologyis a tech support service company which helps our clients gain the edge to perform well even in critical situations. Our swift troubleshooting processes and customized solutions result in elevated customer satisfaction. We have remote networks and well-equipped server management systems which provide safe, cohesive, and direct solutions for network communication. We also provide technical support to clients, buyers, and suppliers with uninterrupted access to a deep body of knowledge and information at any point of time and from any place.

SNVA’s technical support services drive customer proficiency through technology-empowered and escalable support. We offer services through our state-of-the-art and in-house developed tools. We provide operations and management, network outsource services, integration, maintenance, and deployment services. We also provide monitoring services for any other BPOs you might have in your employment. With our versatile technical support team, your customers will be able to avail very expert and proficient help and will be able to find quick and effective solutions to all their technical problems.

  • Salient features of SNVA’s Technical Support

    Through our multi-channel contact centers, we offer inbound and outbound technical support and helpdesks through live chat, mobile SMS/text, voice calls, and email management.

    We make sure that our contact center executives inculcate an in-depth product expertise for your specific business needs and are proficient in your organization’s business values and practices, knowledge databases, and FAQs. This makes all customer interactions very high-quality and lead to all customer queries being handled properly.

    Regular and timely technical support analysis and evaluations are conducted to guarantee that exceptional service standards are maintained at all times. We are capable of providing both consumer support and enterprise support with the same quality of standards.

    We provide round the clock technical support uptime with our virtual receptionists who greet and help your customers at any time of the day. We recognize that in today’s modernized and global world it’s always regular business hours somewhere.

    We provide a free web chat widget for your website through which you can respond to your website visitors in real time. Our professional associates help them to purchase your products and services.

    SNVA Technologytechnical support has years of experience in providing exceptional quality inbound call center services and customer care support to numerous businesses and organizations. We have seasoned technical support professionals with the required skills and expertise to handle our inbound call center services. They have significant proficiency in attending to inbound customer calls and effectively increase customer satisfaction. Our competent services lead to a decrease in call abandonment rates and an increase in customer satisfaction.

    We provide regular training to our inbound call center staff and ensure that they develop themselves to always remain on par with the required industry knowledge, communication skills, and customer service standards. Our Quality Assurance team tracks all our inbound call center operations and makes sure that all operations adhere to the industry standards and norms.

    We have an uncompromising hiring policy as a part of which employees have to surpass our quality standards. Once they are hired, they have to enroll in a thorough induction and training program revolving around our security and privacy policies to ensure they adhere to our standards and quality requirements. Our specially developed witness software enables you to track our call center agents' performance across all delivery centers anonymously and securely.

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  • 100
    +
    Business Clients
  • 1000
    +
    Projects Delivered

Frequently Asked Questions

Latest Faq

SNVA Technologies is a leading IT solutions company that specializes in software development, website design, and more. We are distinguished in offering a wide range of services including staffing & SI, Technologies services & products, BPM, contact solutions, specialized training, and federal contracts. We tailor our services/products to the needs of our clients to ensure top-notch service delivery and utmost satisfaction. Our services empower small and medium-sized enterprises with cutting-edge web-based solutions.

SNVATech's global headquarters is located in Waldorf, Maryland, United States, serving as the head office of our innovative Technologies solutions. We also have our regional branch in Noida, India, through which we cater to diverse clients from around the world with our comprehensive range of services. 

SNVATech caters to a diverse array of industries including government, education & training, travel & hospitality, legal solutions, media, retail, publishing, healthcare, technology, banking, and finance, as well as IT modernization projects.

We conduct hiring all through the seasons across diverse positions and verticals. To check the current hiring status and to get more information, visit our career section on the official website. 

For any project or service inquiries, you can contact us through our website, use our helpline, or reach out via email. Our team is available round the clock to provide assistance and any information. 

SNVATech believes in talent diversity and that a diverse workforce is pivotal for organizations to achieve more, to thrive and to deliver their mission. We follow a hiring procedure that allows every candidate the opportunity to showcase their skills and bring their best self. We welcome all energetic and zealous minds from entry-level to seasoned professionals to join our workforce. Given the heterogeneity of our operation, the recruitment process for each vertical and specialization may vary slightly depending on roles and teams. However, all the candidates will be assessed on the following parameters

  • Assessment where our hiring team reviews candidates' applications and checks their credentials and suitability.
  • Virtual Chat where the candidate's key skills for the position/role are assessed over a phone call or video call before moving in-depth into the recruitment process. 
  • Interview Potential candidates will be called for a physical interview. 
  • Onboarding Decision Selected candidates will be intimidated about the selection over an email to the candidate's email address. 

Typically, the interview process at SNVATech takes about a day to complete. Generally, candidates go through three rounds of interviews.

  • First, the Human Resource Team assesses the candidate's personal and professional qualities, verifies credentials and other general information, including previous job roles, core skills, strengths, weaknesses and salary expectations. 
  • Technical/Subject-Matter Experts conduct the second round of the interview to assess the candidate's technical skills and potential.
  • The final round is ideally done with the Directors/Managers. 

SNVA Technologies caters to the needs of governmental departments in integrating digitalization and Information technology, which has become a priority for every nation. SNVATech is working with Federal departments, Defense agencies like the US Army and Navy, Homeland Security, State government departments, and public universities. Our services to these entities include.

  • Customized Software Solutions
  • Robust Cyber security Measures
  • Data Analytics and AI Solutions
  • Training and Skill Development

Our commitment to client satisfaction is achieved by offering tailor-made services, an easily accessible helpline, and providing round-the-clock support throughout the year. We focus on both qualitative and quantitative service delivery, grounded in our core values and continuous research.

SNVA Technologies stands out for its integration of the latest technologies, development methodologies, and design paradigms to create avant-garde software products. Our mission to empower enterprises worldwide and our dedication to continuous innovation and client satisfaction set us apart.

Our approach involves continuous research and adoption of the latest development methodologies, programming languages, and design paradigms. We collaborate with industry leaders and participate in tech think tanks to stay ahead of technological advancements, ensuring our solutions empower clients with a competitive edge.

SNVATech offers a comprehensive range of staffing solutions, including temporary staffing, contract-to-hire, and direct placement services. Our solutions are designed to help companies quickly find the right talent to meet their immediate and long-term project needs. We ensure that companies benefit from having access to top talent that matches their specific technical requirements and company culture. This flexibility allows companies to efficiently scale their workforce, reduce hiring risks, and focus on their core business activities while we handle the complexities of recruitment.

We adhere to stringent data security protocols and comply with international standards and regulations, including GDPR and HIPAA. Our solutions incorporate end-to-end encryption, regular security audits, and compliance checks to protect client data and ensure their operations meet regulatory requirements.

SNVA Technologies distinguishes itself in the Systems Integration (SI) arena through our commitment to delivering tailor-made solutions that seamlessly blend new and existing technologies, ensuring a harmonious IT ecosystem that drives operational efficiency. Our SI services are characterized by a consultative approach, where we closely collaborate with clients to understand their unique challenges and objectives. Leveraging our deep expertise in cutting-edge technologies and industry best practices, we design and implement integration solutions that not only streamline processes but also provide scalability for future growth. Our end-to-end SI services cover everything from initial system assessment and architecture design to implementation, testing, and ongoing support, ensuring that our clients achieve enhanced productivity, reduced costs, and a competitive edge in their respective markets.

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