Contact-Solutions

CHAT AND EMAIL SERVICES

"Connecting Conversations, Enhancing Experiences: Premier Chat and Email Services"

Contact-Solutions

"Elevate Your Customer Engagement - Discover Our Chat and Email Solutions Today!"

CHAT AND EMAIL SERVICES

Enterprise chat support lets businesses answer their prospective and existing customer complaints and queries instantly. People raise such questions while browsing, facilitating their experience for hassle-free navigation and grabbing them from dropping out. Customers often initiate a chat after making a purchase to share their concerns over the quality or other issues. SNVA Technology’ enterprise chat assistance lets you make a difference by exceptional customer service experience and makes you stand out of your competitors.

Email is nowadays considered to be an important means of business communication, it is comparatively fast, accessible, economic and easily replicated. Being an efficient and effective mode of transmitting all kinds of electronic data, it greatly benefits any organisation. Because of this feature businesses can keep a record of all the conversations, messages, replies and store it for lifetime. It lets them quickly send electronic files such as word documents, spreadsheet, pdf, photos, data to several contacts in just one click by attaching the file to an email.

  • Salient features of SNVA’s chat support services are

    We support both single-operator and multi-operator accounts. We provide discounts of upto 45% with affordable price structures tailor-made for single-operator and multi-operator accounts. We also offer discounts for small to medium-sized businesses with chat support needs.

    Our organization holds the ISO 27001:2013 ISMS certification. Thus we can guarantee that all your confidential data such as customer, legal, project, financial etc. data are completely secure with us.

    We provide free-to-use chat invitation skins, chat icons, operator pictures, and header background images which allow our clients to customize the visual and aesthetic aspects of the chat window so that you can give your website a unique look and feel. You will also be able to alter the elements of the website on the visitor’s side.

    SNVA Technologydelivers secure 256-bit SSL encrypted connections for all chat support services. Thus we guarantee data security and decrease the chances of unauthorized parties from gaining access to live chat conversations.

    We assign well-trained chat support executives to your business according to your specifications. They are timely in answering live chat requests and are capable of tackling multiple chat requests simultaneously. We also have a reserve of Microsoft Certified Support staff for technical chat support.

    We include a Live Chat Operator Console with our chat services which provides our clients with details from real-time monitoring results such as location, referrer, visited pages, keywords etc. SNVA Technologyalso delivers detailed traffic analysis that assists you in planning effective marketing and sales strategies.
  • Salient features of SNVA’s email support services are

    It can become very problematic to answer a large volume of emails when the business or organizations become popular. We can handle all your product and service inquiry emails with our sophisticated email handling software which can automate a large part of the process. Our experienced team predrafts several quick and attractive replies to make sales happen on the spot.

    Our research shows that customers prefer email transactions and communications to telephonic conversations as emails result in a comprehensive proof of each and everything with both the parties. Therefore our email support services provide well managed and accurate order taking that lead to an increase in customer satisfaction and increase the number of recurring customers. Our order taking services are based on tried and tested strategies and proven globally recognized methodologies.

    Our expert team of support professionals manage all your feedback and product inquiry emails on your behalf and ensure that all the emails are properly processed. We highly value the customer feedback and make all possible efforts to address each and every one of them on your behalf. Customers often send emails for the purpose of suggestions, feedback, or a response of some sort apart from product orders. We understand that answering those emails is of critical importance for customer retention and we make all efforts to do so.

    Our experience with troubleshooting emails shows that it is usually much easier for customers to send an email with all the required information over email than over the telephone. Emails allow them to send attachments such as scanned copies, photographs, and documents that might be needed by the technical support staff. Our email support services handle all such emails and revert back to them with the required responses on your bEHALF.

Looking for an Al Based
Futuristic Digitization

Contact Us
  • 100
    +
    Business Clients
  • 1000
    +
    Projects Delivered

Frequently Asked Questions

Latest Faq

SNVA Technologies is a leading IT solutions company that specializes in software development, website design, and more. We are distinguished in offering a wide range of services including staffing & SI, Technologies services & products, BPM, contact solutions, specialized training, and federal contracts. We tailor our services/products to the needs of our clients to ensure top-notch service delivery and utmost satisfaction. Our services empower small and medium-sized enterprises with cutting-edge web-based solutions.

SNVATech's global headquarters is located in Waldorf, Maryland, United States, serving as the head office of our innovative Technologies solutions. We also have our regional branch in Noida, India, through which we cater to diverse clients from around the world with our comprehensive range of services. 

SNVATech caters to a diverse array of industries including government, education & training, travel & hospitality, legal solutions, media, retail, publishing, healthcare, technology, banking, and finance, as well as IT modernization projects.

We conduct hiring all through the seasons across diverse positions and verticals. To check the current hiring status and to get more information, visit our career section on the official website. 

For any project or service inquiries, you can contact us through our website, use our helpline, or reach out via email. Our team is available round the clock to provide assistance and any information. 

SNVATech believes in talent diversity and that a diverse workforce is pivotal for organizations to achieve more, to thrive and to deliver their mission. We follow a hiring procedure that allows every candidate the opportunity to showcase their skills and bring their best self. We welcome all energetic and zealous minds from entry-level to seasoned professionals to join our workforce. Given the heterogeneity of our operation, the recruitment process for each vertical and specialization may vary slightly depending on roles and teams. However, all the candidates will be assessed on the following parameters

  • Assessment where our hiring team reviews candidates' applications and checks their credentials and suitability.
  • Virtual Chat where the candidate's key skills for the position/role are assessed over a phone call or video call before moving in-depth into the recruitment process. 
  • Interview Potential candidates will be called for a physical interview. 
  • Onboarding Decision Selected candidates will be intimidated about the selection over an email to the candidate's email address. 

Typically, the interview process at SNVATech takes about a day to complete. Generally, candidates go through three rounds of interviews.

  • First, the Human Resource Team assesses the candidate's personal and professional qualities, verifies credentials and other general information, including previous job roles, core skills, strengths, weaknesses and salary expectations. 
  • Technical/Subject-Matter Experts conduct the second round of the interview to assess the candidate's technical skills and potential.
  • The final round is ideally done with the Directors/Managers. 

SNVA Technologies caters to the needs of governmental departments in integrating digitalization and Information technology, which has become a priority for every nation. SNVATech is working with Federal departments, Defense agencies like the US Army and Navy, Homeland Security, State government departments, and public universities. Our services to these entities include.

  • Customized Software Solutions
  • Robust Cyber security Measures
  • Data Analytics and AI Solutions
  • Training and Skill Development

Our commitment to client satisfaction is achieved by offering tailor-made services, an easily accessible helpline, and providing round-the-clock support throughout the year. We focus on both qualitative and quantitative service delivery, grounded in our core values and continuous research.

SNVA Technologies stands out for its integration of the latest technologies, development methodologies, and design paradigms to create avant-garde software products. Our mission to empower enterprises worldwide and our dedication to continuous innovation and client satisfaction set us apart.

Our approach involves continuous research and adoption of the latest development methodologies, programming languages, and design paradigms. We collaborate with industry leaders and participate in tech think tanks to stay ahead of technological advancements, ensuring our solutions empower clients with a competitive edge.

SNVATech offers a comprehensive range of staffing solutions, including temporary staffing, contract-to-hire, and direct placement services. Our solutions are designed to help companies quickly find the right talent to meet their immediate and long-term project needs. We ensure that companies benefit from having access to top talent that matches their specific technical requirements and company culture. This flexibility allows companies to efficiently scale their workforce, reduce hiring risks, and focus on their core business activities while we handle the complexities of recruitment.

We adhere to stringent data security protocols and comply with international standards and regulations, including GDPR and HIPAA. Our solutions incorporate end-to-end encryption, regular security audits, and compliance checks to protect client data and ensure their operations meet regulatory requirements.

SNVA Technologies distinguishes itself in the Systems Integration (SI) arena through our commitment to delivering tailor-made solutions that seamlessly blend new and existing technologies, ensuring a harmonious IT ecosystem that drives operational efficiency. Our SI services are characterized by a consultative approach, where we closely collaborate with clients to understand their unique challenges and objectives. Leveraging our deep expertise in cutting-edge technologies and industry best practices, we design and implement integration solutions that not only streamline processes but also provide scalability for future growth. Our end-to-end SI services cover everything from initial system assessment and architecture design to implementation, testing, and ongoing support, ensuring that our clients achieve enhanced productivity, reduced costs, and a competitive edge in their respective markets.

illustration
illustration

Latest Blog

News & Update

Image Not Found

Why Data Analytics is Essential for Modern Businesses
Why Data Analytics is Essential for Modern Businesses   Data reigns in this age of electronics. Today, any ac...

Image Not Found

Top Cloud Computing Trends
Top Cloud Computing Trends One of the biggest and constant challenges in today's ever-evolving technological era...

Image Not Found

Cybersecurity in the Age of Remote Work: Strategies to Protect Your Data
Cybersecurity in the Age of Remote Work: Strategies to Protect Your Data   Cybersecurity lets you use the bes...

Image Not Found

Discover the 14 essential Big Data tools and technologies shaping 2024
Discover the 14 essential Big Data tools and technologies shaping 2024   It's 2024, the era of unabating...

Are you interested to show more blog's? View More