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PRIVATE BRANCH EXCHANGE

Transform Your Business Communication with Advanced PBX Solution

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Elevate your business communication today. Contact us to learn more about our PBX solutions.

PRIVATE BRANCH EXCHANGE

PBX’s full form is Private Branch Exchange. We provide it in the form of a private telephone network that companies or organizations use internally. Users connected to the PBX phone system can carry out communications internally and externally with the aid of different communication channels like Voice over IP, analog, or ISDN. A PBX also allows you to have a greater number of operational phones than standard physical phone lines (PTSN) and allows nonchargeable calls between users. Additionally, it gives access to features such as transfer calls, call recording, voicemail, call queues, and interactive voice menus (IVRs)

PBX’s full form is Private Branch Exchange. We provide it in the form of a private telephone network that companies or organizations use internally.

Users connected to the PBX phone system can carry out communications internally and externally with the aid of different communication channels like Voice over IP, analog, or ISDN. A PBX also allows you to have a greater number of operational phones than standard physical phone lines (PTSN) and allows nonchargeable calls between users. Additionally, it gives access to features such as transfer calls, call recording, voicemail, call queues, and interactive voice menus (IVRs).Traditional PBXs should have their own custom-made proprietary phones, such that there would be a method to re-use these phones when the business or organization changed systems. Therefore the users have to become bound by either system-lock-in or vendor-lock-in. They are bound to the same system because changing systems entails changing phones too, which makes it prohibitively expensive to opt out of the current system. We might be bound to the same vendor because the phones are only functional with systems provided by the same vendor, sometimes only within a specific spectrum of systems.

Advancement in Technologies over time has transformed the consumer telephony landscape, with the vanguard being the Open-Standards-based IP PBX. The purpose behind “IP” in this new era is that the phone calls are conducted with the use of the Internet Protocol as the underlying transmission technology. SNVA Technologymakes the PBX phone systems available in the form of hosted or virtual solutions and as on-premise solutions to be operated on the client’s own hardware. With a traditional PBX, you are usually bound by a particular maximum number of telephone lines on the outside (trunks) and to a particular maximum number of internal telephone machines (extensions). PBX phone system users use the same outside lines for making external phone calls.

  • Characteristics of SNVA’s PBX services

    Even if you call a number in your own office, the call is actually routed through the exchange of a local phone company. So if you want to call your manager, the call will be routed through the local phone company’s exchange and then return back to your local phone company’s exchange. This will incur many charges. But with SNVA’s PBX system the call will never be sent outside the building and will be routed internally, thus saving on costs. Our PBX can help avoid all of that.

    SNVA’s PBX phone systems also contain a receptionist feature that allows all the calls incoming into your company’s many phones to be answered with only one number. This makes it possible to list only one number in directories or advertisements instead of a long list of individual phone numbers. Also, you will not be restricted to only one person on a call at a time. With our PBX phone system, other calls are not blocked by incoming calls. Your staff can make calls and dial out on current calls to which other callers are connected.

    Our PBX systems have the advantage that you don’t have to have a dedicated receptionist to pick up calls. There are ‘auto-attendants’ available to provide instructions directing callers to input a specific number for a specific service. Although these menus can lead to frustration for the callers if they become too long, our especially programmed PBX auto-attendants allow callers to input a special extension number that enables them to skip what may be considered to be a time-consuming process of caller menus.

    Our PBX phone systems provide a lot of features that you won’t find on a standard phone. For example, if you are waiting for an important call but are suddenly invited to an urgent meeting in another office in the building. Our PBX phone system allows you to program your phone so that if you don’t answer it within a given number of rings the PBX system will forward your calls to another phone. This feature can also be extended to forward your calls to different phones or voicemail. This ability to forward calls indicates that you can initiate a full series of routing backups for the eventuality that an important person in the chain, such as a sales manager, becomes absent from his desk. Our system will automatically forward that call to a different member of the sales team. You can also choose to autoplay particular messages while callers stand by waiting for their calls to be answered.

    SNVA’s PBX systems are delivered with installed software that enables you to set up each line in your business or organization. The PBX control panels enable you to initialize different levels of access to various extensions; you can place limits on some phones so that they are only able to call other internally installed extensions. Others can be programmed to call out of the building but not include long distance calling. And you can also make access to international calling restricted on specific extension numbers.

    SNVA’s PBX phone systems record logs of all incoming and outgoing calls. Conventional phones do not possess the feature which lets the users see how many incoming calls were received by the business before the phone bill is prepared. This reporting function enables you to view the particular departments which are receiving more calls and which extensions are handling the most work through the telephones. We can help you discover if some extensions are constantly busy and hold queues of calls and if some extensions almost never receive calls. Such usage reports will help you plan the telephone allocation to ensure the maximum return for your investment in telephones.

    SNVA’s PBX phone systems also feature the ability to form connections with the internet. The clients can channel their calls over VoIP (Voice over Internet Protocol) systems. You calls will arrive to the telephone handsets in your offices, but won’t really arrive or be routed out through telephone networks. You will not be required to pay any phone charges because technically your calls over VoIP will not be counted as phone calls. Your internet router will send calls to each VoIP phone in your office complex similar to how it can manage many different kinds of internet connections from your company’s computers.

    SNVA’s hosted PBX systems can route incoming calls at the company phones to mobile phones and so the employees can provide the company phone number to clients and customers. The PBX system can then map and connect that number to the employee’s phones. This results in calls being received on the employee’s own phone without having to reveal a private phone number to the clients and customers. The capability of carrying out this mapping help make employees more willing and ready to use their own phones for work. That gets rid of the cost of having to provide employees with additional phones for business use.

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Frequently Asked Questions

Latest Faq

SNVA Technologies is a leading IT solutions company that specializes in software development, website design, and more. We are distinguished in offering a wide range of services including staffing & SI, Technologies services & products, BPM, contact solutions, specialized training, and federal contracts. We tailor our services/products to the needs of our clients to ensure top-notch service delivery and utmost satisfaction. Our services empower small and medium-sized enterprises with cutting-edge web-based solutions.

SNVATech's global headquarters is located in Waldorf, Maryland, United States, serving as the head office of our innovative Technologies solutions. We also have our regional branch in Noida, India, through which we cater to diverse clients from around the world with our comprehensive range of services. 

SNVATech caters to a diverse array of industries including government, education & training, travel & hospitality, legal solutions, media, retail, publishing, healthcare, technology, banking, and finance, as well as IT modernization projects.

We conduct hiring all through the seasons across diverse positions and verticals. To check the current hiring status and to get more information, visit our career section on the official website. 

For any project or service inquiries, you can contact us through our website, use our helpline, or reach out via email. Our team is available round the clock to provide assistance and any information. 

SNVATech believes in talent diversity and that a diverse workforce is pivotal for organizations to achieve more, to thrive and to deliver their mission. We follow a hiring procedure that allows every candidate the opportunity to showcase their skills and bring their best self. We welcome all energetic and zealous minds from entry-level to seasoned professionals to join our workforce. Given the heterogeneity of our operation, the recruitment process for each vertical and specialization may vary slightly depending on roles and teams. However, all the candidates will be assessed on the following parameters

  • Assessment where our hiring team reviews candidates' applications and checks their credentials and suitability.
  • Virtual Chat where the candidate's key skills for the position/role are assessed over a phone call or video call before moving in-depth into the recruitment process. 
  • Interview Potential candidates will be called for a physical interview. 
  • Onboarding Decision Selected candidates will be intimidated about the selection over an email to the candidate's email address. 

Typically, the interview process at SNVATech takes about a day to complete. Generally, candidates go through three rounds of interviews.

  • First, the Human Resource Team assesses the candidate's personal and professional qualities, verifies credentials and other general information, including previous job roles, core skills, strengths, weaknesses and salary expectations. 
  • Technical/Subject-Matter Experts conduct the second round of the interview to assess the candidate's technical skills and potential.
  • The final round is ideally done with the Directors/Managers. 

SNVA Technologies caters to the needs of governmental departments in integrating digitalization and Information technology, which has become a priority for every nation. SNVATech is working with Federal departments, Defense agencies like the US Army and Navy, Homeland Security, State government departments, and public universities. Our services to these entities include.

  • Customized Software Solutions
  • Robust Cyber security Measures
  • Data Analytics and AI Solutions
  • Training and Skill Development

Our commitment to client satisfaction is achieved by offering tailor-made services, an easily accessible helpline, and providing round-the-clock support throughout the year. We focus on both qualitative and quantitative service delivery, grounded in our core values and continuous research.

SNVA Technologies stands out for its integration of the latest technologies, development methodologies, and design paradigms to create avant-garde software products. Our mission to empower enterprises worldwide and our dedication to continuous innovation and client satisfaction set us apart.

Our approach involves continuous research and adoption of the latest development methodologies, programming languages, and design paradigms. We collaborate with industry leaders and participate in tech think tanks to stay ahead of technological advancements, ensuring our solutions empower clients with a competitive edge.

SNVATech offers a comprehensive range of staffing solutions, including temporary staffing, contract-to-hire, and direct placement services. Our solutions are designed to help companies quickly find the right talent to meet their immediate and long-term project needs. We ensure that companies benefit from having access to top talent that matches their specific technical requirements and company culture. This flexibility allows companies to efficiently scale their workforce, reduce hiring risks, and focus on their core business activities while we handle the complexities of recruitment.

We adhere to stringent data security protocols and comply with international standards and regulations, including GDPR and HIPAA. Our solutions incorporate end-to-end encryption, regular security audits, and compliance checks to protect client data and ensure their operations meet regulatory requirements.

SNVA Technologies distinguishes itself in the Systems Integration (SI) arena through our commitment to delivering tailor-made solutions that seamlessly blend new and existing technologies, ensuring a harmonious IT ecosystem that drives operational efficiency. Our SI services are characterized by a consultative approach, where we closely collaborate with clients to understand their unique challenges and objectives. Leveraging our deep expertise in cutting-edge technologies and industry best practices, we design and implement integration solutions that not only streamline processes but also provide scalability for future growth. Our end-to-end SI services cover everything from initial system assessment and architecture design to implementation, testing, and ongoing support, ensuring that our clients achieve enhanced productivity, reduced costs, and a competitive edge in their respective markets.

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