Introduction to ERP

ERP’s full form is Enterprise Resource Planning. As a part of its basic functionality, ERP software integrates various functions of a business or organization, such as inventory, accounting, order management, customer relationship management, human resources etc. into one coherent system to streamline information and processes across the whole organization.

ERP software also provides a certain degree of simultaneous reporting and automation. Instead of making employees maintain distinct databases and spreadsheets that have to be combined manually to generate reports, SNVA’s ERP solution allows staff to generate reports from one system. For example, since the sales orders immediately register on the financial system without any manual intervention, the order processing department can process orders more speedily and accurately, and the finance department can wind up the books faster. Other features of our ERP include a dashboard to enable employees to rapidly understand the business' performance on key points and metrics.

SNVA’s ERP services

Introduction to CRM

The main purpose of CRM (Customer Relationship Management) software is to enable companies to handle their relationships with customers and to drive business value. The first function of CRM is to drive profit by assisting companies by effectively tracking their relationship with current and future customers. It can include any or all customer-targeted processes in a company, such as marketing, sales, and technical support. Our effective CRM strategy includes a whole range of activities such as product design and customer-centric services. It also relies on functioning software capable of tracking, automating, and organizing communication with customers.

Features of SNVA’s CRM offerings